Shep Hyken – The Customer Focus [Podcast]

Shep Hyken – The Customer Focus [Podcast]

͞Profit from the Inside™


Straight talk on business & profits with insiders in the know.
Joel Block’s weekly show on business strategies and the structures, models, tactics and capitalization leaders use to make them work.


The Customer Focus



Shep Hyken






With Guest: Shep Hyken

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and in the speaking profession. Check out his latest book, The Convenience Revolution, and follow him on Twitter for more AMAZING customer service insights!




Contact Info:

Shep Hyken

Chief Amazement Officer

Shepard Presentations, LLC

200 South Hanley Road, Suite 509

St. Louis, MO 63105

(314) 692-2200 (Business)

(314) 409-1577 (Mobile)

[email protected]

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